• use e-mail for most internal communication

• use e-mail for normal business related matters but not personal messages

• maintain e-mail addresses of branch offices, consultant services, service providers, clients and regular customers

• use accurate subject title and keep paragraphs and messages short and to the point

• keep language and style business like and limit personal observations

• include company details and your contact information. Also include name and signature, e-mail address and date

• restrict the size of attachments as large files can cause problems

• check your e-mail at least once a day

• reply to e-mails promptly

• delete messages immediately, or file in personal folder

• be aware that viruses can be imported via e-mail and take precautions to prevent infection