• collect mail from Reception by 9:15 am

• record all mail in the mail register

• sort mail into priority order within departments

• priority is given to mail that is: marked urgent; addressed to the Director or Managing Director; certified; post or security post;

• report any suspicious or highly irregular and unsolicited mail to the supervisor or departmental manager

• distribute mail according to priority order and within 15 minutes of sorting

• distribute staff mail to in-trays or pigeon holes by 10:30 am

• check fax machine regularly and distribute uncollected faxes to relevant staff

• print e-mail messages every two hours and otherwise when appropriate

Note that reception staff must accept and sign for incoming courier items and notify staff.